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Certifying Providers of Financial Management Services and Monitoring for Quality

Elizabeth Jones, Texas Division of Aging and Disability Services and Sandra Kasprzak, Consumer Direc
Financial Management Services, Support Services
Presentations & Handouts
fms conference, fe/a, fmsa, quality, certification

Participant direction programs struggle with how to ensure the quality of FMS in a resource-effective way. Two state perspectives are reviewed. Ms. Jones, from the state of Texas, and Ms. Kasprzak, who contracted with the state of Minnesota and worked with the state to certify FMS providers, shared their strategies for monitoring the quality of FMS and for certifying providers. Ms. Jones and Ms. Kasprzak discussed why the programs monitor and certify their FMS providers, how providers are reviewed, the outcomes of recent monitoring and certification efforts and the lessons learned.

The session was part of the 2011 FMS Conference.

Available Files

  • Jones Presentation (33 pages - 343.39 KB) Download
  • Kasprzak Presentation (11 pages - 263.06 KB) Download
  • Monitoring Tool (1 pages - 2.94 MB) Download
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National Resource Center for Participant-Directed Services
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